Refund Policy

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System Installations/Services Provided:

Customer Satisfaction is important to us. We will always endeavour to leave you the customer 100% happy with your purchase and if a fault or failure does occur within the warranty period we will endeavoiur to rectify this promptly. Because you are making payment for a service you have already received and are making payment for the invoice associated with that service, we do not offer full refunds. Please contact our office on 091-771010 or email accounts@centauralarms.com outlining the issue and the refund claimed .

Errors or Payments made for Cancelled Services:

In the event that an error is made when making payment by cheque/transfer/online please contact our office on 091-771010 or email accounts@centauralarms.com outlining the error made and the refund claimed . Refunds where agreed will be made within 72 hours of receipt of notice of the error and the refund will be made via bank transfer direct to your account or if paid via credit card then the refund will be to your credit card account. No cash refunds.

Product Returns:(where products do not constitute part of a service/installation)

If you are not fully satisfied with your purchase, you can return your undamaged/unopened/unused product within 14 days of purchase for a full refund. The product must be returned in the original packaging, including any accessories, manuals, and documentation. Please contact our office on 091-771010 or email accounts@centauralarms.com outlining the issue and the refund claimed .